We’re Hiring!

Digital Account Executive
Up to £25k + benefits

This vacancy has now been filled. If you would like to get on our radar, feel free to send your CV to recruitment@thetechdept.com

Are you looking for the next step in your career? Do you want to find an employer that cares about you, their customers and the way they do things? That is full of good energy?

We’re after a Digital Account Executive to join our small, fully remote, team.

About you

You should have circa two years in a Digital / Technology / Software agency, or where you have had customer relationship management experience in a techie environment. We would consider other industries, as long as you are confident with digital.

Our Values are more important than any technical skill or career experiences you have had. They will form part of your 3 month review and ongoing quarterly Personal Development Plan (so please don’t BS about them):

Open
Ditch your ego, because maybe they’re right. Steal from the world, read and rewire your brain. “If you do what you’ve always done, you’ll get what you’ve always got” — Henry Ford.

Honest
Live with integrity — the same on the inside as outside — so say what you think. Tell the truth, first to yourself. Care personally & challenge directly. Embrace reality & deal with it. Never lie.

Caring
Give service to others. Help out. Listen with empathy. And when we say Listen, don’t just scan for keywords — focus and really listen. What are they really trying to say?

Can-do
Look for what you can do, not what you can’t. Be positive, be definite, take action, kickstart momentum. Focus on progress not perfection. Keep a positive focus.

Reliable
Take responsibility. Own it. Your word is your bond. If you say you will do it, do it — always. Your reputation can disappear in an instant.

Playful
Keep a sense of humour. Trust your inner child — maybe that daft suggestion is the best idea. Bring good energy. Life is an adventure!

About the role

Our Digital Account Executive will report into the Head of Commercial (in charge of all client relationships) and work with the Client Management team (responsible for creating improvement for each client).

Our day to day project work is creating custom web technology, web sites and web applications.

You will support projects by:

• Being the main point of contact for allocated clients
• Prioritising client emails & requests
• Managing support tasks & budgets
• Working with Studio to estimate resource requirements & costs
• Liaising with Studio, the Client Management team & Head of Production to ensure a smooth flow of work
• Communicating project statuses to colleagues and clients
• Testing & reporting issues with work we produce
• Escalating issues to senior team members
• Being on top of the detail

You need to be:

• A proactive and clear communicator, both written and verbal
• Extremely organised, always following through on promises
• Very comfortable with digital technology, spreadsheets, CMS, SaaS apps etc

As we’re fully remote you can work from anywhere as long as you get your tasks done.

About us

We’ve been going since 2004 but this year is our most exciting since then.

We’re proud that during lockdown we did not have to furlough or lose a single member of staff. We are a tight group and this is a great company to work for — every member of the team has been at The Tech Dept for 3 years or more, and several are approaching a decade.

We’re re-launching with a post-lockdown focus on helping business owners do things better, to continuously improve their business.

As a result we’re winning new business, which is why we’re hiring.

This summer, after 16 years of having an office in Central Sheffield we went fully remote. This got a lot of press locally and we ended up being featured on national ITV News. Our team loves the flexibility, the lack of commute and the reduction in office ‘noise’. This doesn’t mean we don’t see each other — we speak as a group every morning and have quarterly days out where we meet for the afternoon and evening.

Our move to be fully remote was helped by our extremely open culture — which we have nurtured for years — where we can share candidly with each other. You can leave your “fake” LinkedIn persona in your current job.

Our aim is to create a company that is a joy to buy from, and work for.

We take your wellbeing and mental health really seriously, so much so that we were the co-founders of a wellbeing festival: www.getahead.life

We’ve won numerous awards over the years (e.g. being listed in the top 100 agencies in the UK) and previous clients include Activision and BBC Children in Need. Our unique process — The Tech Bootcamp™ — was featured in last year’s Parliamentary Review of digital best practice: theparliamentaryreview.co.uk/organisations/the-tech-dept

Our co-founder and CEO, Dan Kirby, recently featured on the Leaders in Conversation podcast — you can watch him talk about his experiences and the company here:

Benefits package include:

• Fully remote office — work from anywhere
• Laptop & monitor provided
• Vitality Health insurance
• Working from home allowance
• 25 days holiday, plus 3 extra days between Christmas and New Year (discretionary but we’ve never not taken it)
• Quarterly team days out
• Monthly team training
• Quarterly personal development reviews
• Fast moving entrepreneurial and open culture

Please send your CV to recruitment@thetechdept.com

Strictly no recruiters please!